Aveela compared with HappySupport

Aveela

Browser extension as a side panel: record a use case - you click through the workflow once and the extension keeps every screen, dialogs and menus included - or collect individual screenshots, full page or a selected region. You pick the target space up front; the AI writes a page draft with steps and images from it. Recording works in the browser only; there is no desktop app.

HappySupport

The HappySupport Recorder captures a workflow while you click through it and turns it into a finished help article. You can talk while recording; your explanation feeds into the article as context. The recorder comes as a Chrome extension and as a Windows app for desktop software; a Mac app is announced as "coming soon". From "Professional" upwards it connects to your codebase: HappySupport detects what changed in a release and suggests matching article updates. Automatic screenshot updates are announced on the pricing page.

Aveela

A page inside a multi-page space - with navigation, a media library, a block editor and language versions without duplicating pages.

HappySupport

A help centre with articles, categories and navigation. From the same content HappySupport feeds an internal knowledge base, a help widget inside your product, AI answers to customer questions (from "Professional"), in-app banners (on "Scale") and a ticket inbox. Articles are translated automatically into more than 12 languages, including the text in the screenshots; each plan includes 1, 5 or 10 additional languages.

Aveela

One space per client, published as a portal: logo and colours per space on every plan, access public, via a share link, or behind a login with invitations - decided per space. Your clients read public spaces and share links without an account of their own. White-label under your own subdomain on the Agency plan.

HappySupport

Several separate help centres are possible, each with its own articles, branding and access setting. The pricing page lists 1 help centre on "Starter", 3 on "Professional" and 5 on "Scale"; an unlimited number is named in one of the vendor's help articles for an Enterprise plan, which the pricing page lists as an individual quote. A custom domain and custom branding appear on the pricing page from "Professional". Access: public, individual private articles via link, a shared password from "Professional", SSO on "Scale". Whether each help centre gets its own domain, and whether the HappySupport notice can be removed, the pages linked below do not say.

Aveela

Two flat-price plans: €19 a month with 5 spaces, €59 a month with 25 spaces, both net. Limited by spaces, pages, storage, AI generations and team seats; your readers never take up a paid seat. 14 days free to try, no credit card; there is no permanently free plan.

HappySupport

Also a flat price per plan rather than per user: "Starter" €129, "Professional" €399 and "Scale" €899 a month, as shown on the pricing page. Limited by active articles (50, 300 or 750; each further 100 for €89 a month), help centres, users (1, 5 or 10) and AI answers. Every plan can be tried for 14 days with the scope of "Scale" and no credit card; higher volumes come as an individual Enterprise quote.

Aveela

Servers and database in Germany, media files in the EU, AI features through Mistral AI with processing in the EU, a data processing agreement as standard, no third-country transfer. Your content is never used to train models.

HappySupport

The privacy policy names Amazon Web Services in Frankfurt and Netcup in Germany for hosting and data storage. For the AI features - AI search, content generation and translations - it lists OpenAI, L.L.C., located in the USA, covered by the EU-US Data Privacy Framework and a data processing agreement, with no training on customer data.